Privacy Policy

1. Introduction

Welcome to Twing's Privacy Policy. This Policy describes how Twing ("we", "our", or "us") collects, uses, and shares your personal information when you use our AI-powered document management and analysis services. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

2. Information We Collect

We collect information you provide directly to us, as well as data generated from your use of our services:

2.1 Information You Provide

• Account information (name, email, password)
• Profile information (job title, company name)
• Payment and billing information
• Documents and files you upload for analysis
• Custom tags, annotations, and metadata you add to documents
• Communications with our support team

2.2 Automatically Collected Information

• Usage data (features used, actions taken, analysis results)
• Log data (IP address, browser type, operating system)
• Device information (device type, settings)
• Location information (derived from IP address)

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and improving our document management and analysis services
• Processing and analyzing your uploaded documents
• Personalizing your experience and recommendations
• Communicating with you about your account and our services
• Sending you important updates and security alerts
• Analyzing usage patterns to improve our platform
• Detecting and preventing fraudulent or unauthorized use
• Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With your consent or at your direction
• With service providers who assist in our operations (e.g., cloud storage, payment processing)
• In response to legal requests or to comply with applicable laws
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement robust security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and obtain a copy of your data
• Rectify inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Data portability
• Withdraw consent (where applicable)

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@usetwing.com

Address: 10/1/H, 3rd Floor, Jogupalya G Street, Halasuru, Bengaluru, Karnataka - 560008