Terms of Use
1. WHO WE ARE AND HOW TO CONTACT US
www.usetwing.com is a website (Website) operated at office at 10/1/H, 3rd Floor, Jogupalya G Street, Halasuru, Bengaluru, Karnataka - 560008 (Company, we, us and our).
To contact us, please use the contact us button on the navigation bar on top or email support@usetwing.com or call +91 82229 55101.
2. AGREEMENT TO TERMS
By using our Website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Website.
3. SERVICE OVERVIEW
Twing offers services related to document management and AI-powered search assistance. We maintain the right to alter, suspend, or terminate any aspect of the service at any time, with or without prior notice.
4. ACCOUNT RESPONSIBILITIES
Certain features of our service may require the creation of an account. You are responsible for safeguarding your account details and for all actions performed under your account.
5. USER RESPONSIBILITIES
You agree to use the service only for lawful purposes and in a manner that does not disrupt, damage, or impair the service. Prohibited actions include, but are not limited to:
- Breaking any applicable laws or regulations
- Violating the rights of others
- Attempting unauthorized access to the service or related systems
- Disrupting other users' access to or enjoyment of the service
6. INTELLECTUAL PROPERTY RIGHTS
All content, features, and functionalities of the service are the exclusive property of Twing and are protected by international copyright, trademark, and other intellectual property laws.
7. LIMITATION OF LIABILITY
In no event will we, our affiliates or their licensors, service providers, employees, agents, officers or directors be liable for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of the service.
8. AMENDMENTS TO TERMS
We reserve the right to update these Terms of Service at any time. Significant changes will be communicated by updating the Terms on this page. Continued use of the service following such changes constitutes your acceptance of the revised Terms.
10. CANCELLATION POLICY
As Twing provides digital services, our cancellation policy is as follows:
- For monthly subscriptions, you may cancel at any time. The cancellation will take effect at the end of your current billing cycle.
- For annual subscriptions, you may cancel within 14 days of purchase for a full refund. After 14 days, cancellations will take effect at the end of the current annual billing cycle.
- No refunds will be provided for partial use of the service.
- To cancel your subscription, please contact our support team at support@usetwing.com.
11. SHIPPING AND DELIVERY
Twing is a digital service and does not involve physical shipping. Our delivery method is as follows:
- Upon successful payment, you will receive an email with instructions to access your Twing account.
- Access to Twing's services is typically granted within 24 hours of payment confirmation.
- For enterprise customers requiring custom setup, our team will contact you within 1 business day to arrange onboarding.
- All services are delivered electronically through our web platform.
9. CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please reach out to us at:
Email: support@usetwing.com
Address: 10/1/H, 3rd Floor, Jogupalya G Street, Halasuru, Bengaluru, Karnataka - 560008